Some Answers to Commonly Asked Questions
*** Covid-19 (Corona Virus)
At this time, we are still renting out our bouncers and taking extra precautions to insure the health and safety of our emplopyees and customers. We have always prided ourselves on the cleanliness of out bouncers. Employees have been trained in how to properly sanitize the bouncers after every use. With the Covid-19 virus being a threat, this has been a point of emphasis to protect everyone involved. We utilize a dinsinfectant that has been proven effective in killing viruses similar to the Covid-19 virus
In addition, customers are being asked to do their part with vigilince and recognizing if one of their guest is showing symptoms of being sick and not allowing them on the bouncer.
1. Are you insured?
Yes we are licensed and insured.
2. How long do I get the rental for?
Our rentals are for all day. Typically we try to deliver in the morning between 7:00 AM and 10:00 AM, and we pick up in the evening between 7:00 PM and 9:00 PM. We will call the evening before your event to give a specific delivery and pick up time. We strive to be there within the 10 minutes we state so you aren't waiting all morning or evening for us.
3 .Do you deliver and set up?
Yes. We deliver, and fully set up the units for you, and at the end of the day we break the units down and remove them for you.
4. Are your jumpers safe?
Yes. we properly stake down each unit to insure it is stable while in use. In addition, we take older units out of rental circulation before they become a potential concern. We also inspect and clean the units after every rental looking for any potential concerns.
5. Are the jumpers clean?
Yes. We clean the units after every rental. You may even see us do the vacuuming before we remove the unit from your property. Be assured these units get re-inflated back at our shop where they are wiped down and cleaned.
6. Do I tip the driver?
Tips are not expected, however much appreciated. If you feel the drivers deserve a tip, feel free to do so.
7. Is a Deposit Required?
We do not require a deposit for the majority of our rentals. Exceptions include but not limited to major holidays, bigger events, rentals requiring supervision, and if we are delivering out of our normal delivery area.
8. What methods of payment do you accept?
We currently accept Cash, and major credit cards
9. How much room do I need?
It is recommended you have a minimum of 5’ clearance on all sides of the unit you are renting. In addition if you have overhead power lines please be sure the unit will not get near these.
10. How do I make a reservation?
Making a reservation is simple, you can either call or click on the reservation button in the menu or here. Fill out the form and we will get back to you within 12 hours to confirm your reservation or make changes if it is not available. If you would like more immediate response and confirmation, call us at 303-596-9739 and talk to a representative right now.
11. What happens if inclement weather is an issue?
If weather creates an unsafe situation, we may have to cancel your reservation at no cost to you. We will call you in the event this happens. While we strive to make this aspect of your party stress free, our #1 priority is your safety so we hope you understand. Sustained wind over 15mph, snow, and rain all create unsafe situations where we may have to cancel.
12. What is your cancelation policy?
If for any reason you need to cancel, we ask you to please give us a courtesy 48 hours notice, for deliveries requiring a delivery fee, cancelation within 48 hours will not be refunded.
13. Can you set up in a park or recreation center?
Yes. Before you plan your party however, please contact the park or recreation center to be sure they allow inflatables. We will then contact the park or rec center to get them the insurance paperwork they require. Also be sure they have electricity within 100’ of where you will be setting up, if not you may need to rent a generator from us as well. There is an additional park fee.
14. Do you offer discounts?
Yes. We do offer discounts, please visit the Specials page above, or click here.
15. Can I rent for multiple days or overnight?
Yes. Please contact us and we will reserve the units for you, and we do offer a discount when you rent for multiple full days. If you are planning a late night, we can pick up the next morning for a fee. (some restrictions do apply)
16. What time do you deliver?
Our rentals are for all day. Typically we try to deliver in the morning between 7:00 AM and 11:00 AM, and we pick up in the evening between 7:00 PM and 9:00 PM. We will call the evening before your event to give a specific delivery and pick up time. We strive to be there within the 10 minutes we state so you aren't waiting all morning or evening for us.
If we need to accommodate specific times, we will try to help or you may need to pay a fee to have a driver out at those specific times. Please call for information regarding this subject.
17. Where do you deliver?
We deliver to Denver, south suburbs of Denver, Highlands Ranch, and the C470 Corridor. If you are unsure, feel free to contact us, we can usually make it happen.
18. What surfaces can you set up on?
Level is key, and we prefer to set up on Lawns or soft soil. If we are setting up any solid surface where we can’t use stakes, please let us know at reservation.
19. What if I need someone to staff the inflatable?
We can provide an attendant for your party, we charge $35.00 an hour at a 3 hour minimum.
20. What do I need to have ready before delivery?
Just the space for us to set up, and access. We do ask that you have a cleared 36” pathway as that is how wide our units are. If there are steps, please let us know so we can plan accordingly with the equipment we deliver. We cannot deliver up or down flights of stairs.
21. Is the jumper I want available?
To see if a unit is available, call and we can give you an immediate answer. The more in advance you reserve, the more likely we will have the unit you want.
22. What kind of power is required?
We need access to a grounded outlet within 100 feet. If the distance is longer please let us know, we also have a generator you can rent if needed.
23. Are reservations required?
Yes, we can accommodate most reservation requests up to the night before. we recommend you book as early as possible for the best selection. On holidays and summer months our units tend to get reserved out quickly.
24. Can I pick up a unit?
Yes we now offer this as an option. You will need a valid credit card we can keep on file, as well as a vehicle that can hold our bounce houses. Truck and/or trailers are ideal. Some of our smaller units can fit in large SUVs or minivans with seats removed.
25. What Fees might I incur?
We try to be straight forward with our pricing but here are some fees you might incur. If you are wondering why, please give us a call and we can explain.
- Delivery Fee when available (North Denver, Aurora, Thornton, Northglenn)
- Holiday Fee - Easter, Memorial Day, Labor Day, Independence day, Halloween
- Cleaning Fee - To avoid this simply follow the rules. We are expecting normal dirt on the bouncers when we pick up
- Unsanctioned Wet Fee - We charge more for the wet option for multiple reasons. If you turn the hose on our units and they are not meant to be wet or we
didn't plan for it to be wet you will incur a charge. (we know it rains and this will not lead to a charge)
26. Condos, town homes, and living units with common spaces
If you live in a housing area that will require us to set up in a common area, for insurance reasons we can not set up and leave the bouncer. You will need to pay for supervision at specific times in order to use the bouncers.